Shipping policy
Delivery Info
We are always delighted to supply customers across the UK, and endeavour to make the process as simple as possible.
Delivery
We reserve the right to review any order and refuse a premium dispatch service should it not be possible for us to fulfil. In those instances a refund of the £7.50 service charge will be issued.
Please note that we do not dispatch/ deliver orders during weekends and bank holidays.
Courier
We send all orders for UK Mainland via Royal Mail/courier. We aim for 3 - 5 day delivery once the order is ready, however we reserve 2-3 business days on average for order processing and preparation. On occasion these times may be extended. We notify of any changes to dispatch times on the website on the home page if the delay exceeds an extra business day. Should you need any information on current dispatch times, please contact us via telephone or email. We charge a flat rate of £2.99 for all delivery orders under 1kg. We charge a flat rate of £5.99 for all delivery orders between 2kg - 5kg. We charge a flat rate of £9.99 for all delivery orders over 5kg.
We advise to provide a mobile telephone contact number when placing an order as the courier system sends automated text notifications with estimated delivery times on dispatch. We use a courier door-to-door service for all our deliveries. Customers are obliged to provide us with full accurate delivery address and a contact telephone number (ideally a mobile telephone number). Courier deliveries take place Monday-Friday, 7.30am - 5.30pm (excluding bank holidays). On occasion, the couriers can deliver outside of these hours, however this is usually at their discretion and it is not a service that can be purchased via Webster Designs.
Please always check your email confirmation as the shipping address on the confirmation will be the one we will pass on to our courier service provider. If you have any special instructions for your delivery i.e. shop opening times, safe place around your property or a neighbour that will take the delivery if you are not available, please advise us of these details at the point of sale. If special instructions are provided post-dispatch of the order, we cannot guarantee the courier will receive them in time, which may delay the delivery.